Kenmore Elite refrigerators are known for their high-quality and reliable performance. However, if you’ve noticed that your refrigerator is not cooling, but the freezer is working just fine, you’re not alone. This is a common issue that many homeowners experience with their refrigerators. In this article, we will discuss the common causes of this issue, how to troubleshoot it, DIY solutions, when to call a professional, and more.
Common Causes
Contents
- 1 Common Causes
- 2 How to Troubleshoot
- 3 DIY Solutions
- 4 When to Call a Professional
- 5 FAQs
- 5.1 What should I do if my Kenmore Elite refrigerator is not cooling but the freezer works?
- 5.2 What is the defrost drain and why is it important?
- 5.3 What should I do if my refrigerant is leaking?
- 5.4 What is the start relay and why is it important?
- 5.5 What should I do if my Kenmore Elite refrigerator is still not cooling after trying DIY solutions?
- 6 Conclusion
There are several common causes of a Kenmore Elite refrigerator not cooling, but the freezer is still working. Some of the most common causes include:
- Dirty Condenser Coils: The condenser coils are responsible for dissipating heat from the refrigerant. If they are dirty, they won’t work efficiently, causing the refrigerator to not cool properly.
- Faulty Evaporator Fan: The evaporator fan is responsible for circulating air throughout the refrigeration compartment. If it’s not working properly, the refrigerant will not be able to circulate and the refrigerator will not cool properly.
- Defective Thermostat: The thermostat is responsible for controlling the temperature of the refrigeration compartment. If it’s defective, it won’t be able to control the temperature properly, causing the refrigerator to not cool.
- Clogged Defrost Drain: The defrost drain is responsible for removing excess moisture from the refrigeration compartment. If it’s clogged, it can cause the refrigerant to freeze, causing the refrigerator to not cool.
- Failed Compressor: The compressor is responsible for compressing the refrigerant and circulating it through the refrigeration system. If it fails, the refrigerant will not circulate properly, causing the refrigerator to not cool.
| Common Causes | Description | Solution |
|---|---|---|
| Dirty Condenser Coils | The condenser coils are responsible for dissipating heat from the refrigerant. If they are dirty, they won't work efficiently, causing the refrigerator to not cool properly. | Clean the condenser coils with a vacuum or a brush. |
| Faulty Evaporator Fan | The evaporator fan is responsible for circulating air throughout the refrigeration compartment. If it's not working properly, the refrigerant will not be able to circulate and the refrigerator will not cool properly. | Replace the evaporator fan. |
| Defective Thermostat | The thermostat is responsible for controlling the temperature of the refrigeration compartment. If it's defective, it won't be able to control the temperature properly, causing the refrigerator to not cool. | Replace the thermostat. |
| Clogged Defrost Drain | The defrost drain is responsible for removing excess moisture from the refrigeration compartment. If it's clogged, it can cause the refrigerant to freeze, causing the refrigerator to not cool. | Clear the defrost drain. |
| Failed Compressor | The compressor is responsible for compressing the refrigerant and circulating it through the refrigeration system. If it fails, the refrigerant will not circulate properly, causing the refrigerator to not cool. | Replace the compressor. |
| Blocked Air Flow | If the air flow to the refrigeration compartment is blocked, it can cause the temperature to rise and the refrigerant to freeze. | Check for any blockages and remove them. |
| Leaking Refrigerant | If the refrigerant is leaking, it can cause the refrigerant to freeze and the refrigerator to not cool. | Find and repair the leak, then recharge the refrigerant. |
| Faulty Start Relay | The start relay is responsible for starting the compressor. If it's faulty, the compressor won't start and the refrigerant won't circulate. | Replace the start relay. |
| Damaged Wiring | If the wiring to the refrigeration system is damaged, it can cause the refrigerant to freeze and the refrigerator to not cool. | Repair or replace the damaged wiring. |
| Malfunctioning Control Board | The control board is responsible for controlling the functions of the refrigeration system. If it's malfunctioning, it can cause the refrigerant to freeze and the refrigerator to not cool. | Replace the control board. |
How to Troubleshoot
If your Kenmore Elite refrigerator is not cooling, but the freezer is still working, you can follow these steps to troubleshoot the issue:
- Check the Condenser Coils: Locate the condenser coils and clean them with a vacuum or a brush to remove any dirt or debris that may have accumulated on them.
- Verify the Evaporator Fan: Check to see if the evaporator fan is working by listening for its noise. If it’s not working, you may need to replace it.
- Test the Thermostat: Locate the thermostat and adjust the temperature to see if the refrigerator starts to cool. If it doesn’t, you may need to replace the thermostat.
- Clear the Defrost Drain: Locate the defrost drain and clear any blockages that may be causing the refrigerant to freeze.
- Examine the Compressor: Check the compressor to see if it’s running. If it’s not, you may need to replace it.
| Troubleshooting Step | Description | Possible Result |
|---|---|---|
| Check the temperature settings | Ensure that the temperature settings are correctly set for the refrigerator and freezer. | If the temperature settings are incorrect, adjust them and see if the cooling improves. |
| Clean the condenser coils | Check the condenser coils and clean them if they are dirty. | If the condenser coils were dirty, cleaning them should improve the cooling. |
| Check the evaporator fan | Listen for the evaporator fan and make sure it's running. | If the evaporator fan is not running, replace it. |
| Test the thermostat | Check the thermostat and make sure it's functioning properly. | If the thermostat is defective, replace it. |
| Clear the defrost drain | Check the defrost drain and make sure it's clear. | If the defrost drain was clogged, clearing it should improve the cooling. |
| Check the compressor | Listen for the compressor and make sure it's running. | If the compressor is not running, replace it. |
| Check the air flow | Check for any blockages in the air flow to the refrigeration compartment. | If there was a blockage, removing it should improve the cooling. |
| Check for refrigerant leaks | Check for any refrigerant leaks and repair them if necessary. | If there was a leak, repairing it and recharging the refrigerant should improve the cooling. |
| Test the start relay | Check the start relay and make sure it's functioning properly. | If the start relay is faulty, replace it. |
| Check the wiring | Check the wiring to the refrigeration system and repair or replace any damaged wires. | If the wiring was damaged, repairing or replacing it should improve the cooling. |
| Test the control board | Check the control board and make sure it's functioning properly. | If the control board is malfunctioning, replace it. |
| Check the door seals | Ensure that the door seals are tight and not damaged. | If the door seals were damaged or loose, replacing them should improve the cooling. |
| Check the condenser fan | Listen for the condenser fan and make sure it's running. | If the condenser fan is not running, replace it. |
| Check for frost buildup | Check for any frost buildup in the freezer and remove it if necessary. | If there was frost buildup, removing it should improve the cooling. |
| Check the refrigerant level | Check the refrigerant level and make sure it's at the correct level. | If the refrigerant level was low, recharging it should improve the cooling. |
| Call a professional | If you're unable to resolve the issue, consider calling a professional for assistance. | A professional will be able to diagnose and repair the issue. |
DIY Solutions
If you’re handy, you may be able to perform some of the following DIY solutions to fix your Kenmore Elite refrigerator:
| DIY Solution | Difficulty Level | Tools Needed |
|---|---|---|
| Clean the condenser coils | Easy | Vacuum or brush |
| Replace the evaporator fan | Moderate | Screwdriver, pliers |
| Replace the thermostat | Moderate | Screwdriver, wire nuts, pliers |
| Clear the defrost drain | Easy | Cup, small bowl, turkey baster or long, thin tool |
| Replace the start relay | Moderate | Screwdriver, pliers |
| Repair or replace damaged wiring | Moderate | Screwdriver, pliers |
| Replace the control board | Moderate | Screwdriver |
| Replace door seals | Easy | Screwdriver |
| Replace the condenser fan | Moderate | Screwdriver, pliers |
| Remove frost buildup | Easy | None |
| Recharge the refrigerant | Difficult | Refrigerant recovery machine, refrigerant, vacuum pump, charging hose, gauge set, and a set of manifold gauges |
| Replace the compressor | Difficult | Screwdriver, pliers, refrigerant recovery machine |
| Locate and repair refrigerant leaks | Difficult | Refrigerant recovery machine, refrigerant, vacuum pump, charging hose, gauge set, and a set of manifold gauges |
| Adjust the temperature settings | Easy | None |
| Check for blockages in the air flow | Easy | None |
Clean the Condenser Coils
Cleaning the condenser coils is a simple task that can be done with a vacuum or a brush.
- Unplug the refrigerator: Before you begin any repairs, make sure to unplug the refrigerator from the power source to avoid any electrical hazards.
- Locate the condenser coils: The condenser coils are usually located at the back or bottom of the refrigerator. They may be covered by a panel or grille that you need to remove.
- Prepare your cleaning supplies: You’ll need a vacuum cleaner with a brush attachment or a soft-bristled brush.
- Remove debris: Using the brush attachment or the brush, gently remove any debris or dust that has accumulated on the coils. Be careful not to bend or damage the coils as you clean.
- Vacuum the coils: Use the vacuum cleaner to remove any remaining debris or dust from the coils. Make sure to get into all the crevices and corners to ensure a thorough cleaning.
- Replace the panel or grille: If you removed a panel or grille to access the coils, make sure to replace it securely before plugging the refrigerator back in.
- Plug in the refrigerator: Once the cleaning is complete, plug the refrigerator back in and turn it on. Wait a few hours to see if the refrigerator starts to cool properly.
Replace the Evaporator Fan
Replacing the evaporator fan is a relatively simple task that can be done with a few basic tools.
- Unplug the refrigerator: Before you begin any repairs, make sure to unplug the refrigerator from the power source to avoid any electrical hazards.
- Locate the evaporator fan: The evaporator fan is usually located in the back of the refrigerator, near the evaporator coils. You may need to remove a panel or grille to access it.
- Prepare your tools: You’ll need a screwdriver and possibly pliers to remove the old fan and install the new one.
- Remove the old fan: Use the screwdriver to remove the screws that hold the old fan in place. Then, use the pliers to gently disconnect the wires from the fan.
- Install the new fan: Connect the wires from the new fan to the wires from the refrigerator. Then, use the screwdriver to secure the fan in place.
- Replace the panel or grille: If you removed a panel or grille to access the fan, make sure to replace it securely before plugging the refrigerator back in.
- Plug in the refrigerator: Once the replacement is complete, plug the refrigerator back in and turn it on. Wait a few hours to see if the refrigerator starts to cool properly.
Replace the Thermostat
Replacing the thermostat is a bit more involved, but can still be done by someone with basic electrical knowledge.
- Unplug the refrigerator: Before you begin any repairs, make sure to unplug the refrigerator from the power source to avoid any electrical hazards.
- Locate the thermostat: The thermostat is usually located near the evaporator coils, inside the refrigeration compartment.
- Prepare your tools: You’ll need a screwdriver, wire nuts, and pliers to remove the old thermostat and install the new one.
- Disconnect the power: Use the pliers to disconnect the power from the thermostat.
- Remove the old thermostat: Use the screwdriver to remove the screws that hold the old thermostat in place. Then, use the pliers to carefully disconnect the wires from the thermostat.
- Install the new thermostat: Connect the wires from the new thermostat to the wires from the refrigerator, using the wire nuts to secure the connections. Then, use the screwdriver to secure the thermostat in place.
- Reconnect the power: Use the pliers to reconnect the power to the thermostat.
- Plug in the refrigerator: Once the replacement is complete, plug the refrigerator back in and turn it on. Wait a few hours to see if the refrigerator starts to cool properly.
Clear the Defrost Drain
Clearing the defrost drain is a simple task that can be done with a few basic tools. Simply locate the drain and clear any blockages that may be causing the refrigerant to freeze.
- Unplug the refrigerator: Before you begin any repairs, make sure to unplug the refrigerator from the power source to avoid any electrical hazards.
- Locate the defrost drain: The defrost drain is usually located inside the refrigeration compartment, near the evaporator coils.
- Prepare your tools: You’ll need a cup, a small bowl, and a turkey baster or a long, thin tool to clear the drain.
- Remove any standing water: If there is any standing water in the refrigeration compartment, use the cup or the bowl to remove it.
- Clear the drain: Use the turkey baster or the long, thin tool to suction out any blockages that may be in the drain. If the blockage is too large to suction out, use the tool to gently push it through the drain.
- Flush the drain: Fill a cup with hot water and pour it into the drain to flush it out. Repeat this step several times to ensure the drain is clear.
- Plug in the refrigerator: Once the clearing is complete, plug the refrigerator back in and turn it on. Wait a few hours to see if the refrigerator starts to cool properly.
Replace the Compressor
Replacing the compressor is a more complex task that should only be attempted by someone with experience in refrigeration repair.
- Unplug the refrigerator: Before you begin any repairs, make sure to unplug the refrigerator from the power source to avoid any electrical hazards.
- Prepare your tools: You’ll need a screwdriver, pliers, and a refrigerant recovery machine to safely remove the refrigerant from the old compressor and add it to the new one.
- Disconnect the power: Use the pliers to disconnect the power from the compressor.
- Remove the refrigerant: Use the refrigerant recovery machine to safely remove the refrigerant from the old compressor.
- Remove the old compressor: Use the screwdriver to remove the screws that hold the old compressor in place. Then, use the pliers to carefully disconnect the wires from the compressor.
- Install the new compressor: Connect the wires from the new compressor to the wires from the refrigerator. Then, use the screwdriver to secure the compressor in place.
- Add the refrigerant: Use the refrigerant recovery machine to add the refrigerant to the new compressor.
- Reconnect the power: Use the pliers to reconnect the power to the compressor.
- Plug in the refrigerator: Once the replacement is complete, plug the refrigerator back in and turn it on. Wait a few hours to see if the refrigerator starts to cool properly.
When to Call a Professional
While some of the solutions listed above can be performed by a DIY enthusiast, there are some situations where it’s best to call a professional. These include:
- Complex Repairs: If the repair is too complex or beyond your skill level, it’s best to call a professional.
- Warranty Considerations: If your Kenmore Elite refrigerator is still under warranty, it’s best to call a professional to avoid voiding the warranty.
- Safety Concerns: If you’re not comfortable working with electrical components, it’s best to call a professional to avoid any potential safety hazards.
| Situation | Reason | Solution |
|---|---|---|
| If you're unsure of the cause of the problem | To ensure that the issue is diagnosed and repaired correctly | Call a professional for assistance |
| If you're not comfortable with electrical and refrigeration repair | To avoid any potential hazards or damage | Call a professional for assistance |
| If the refrigerant needs to be recharged | To ensure that the refrigerant is handled and recharged safely | Call a professional for assistance |
| If there is a refrigerant leak | To ensure that the leak is repaired correctly | Call a professional for assistance |
| If the compressor needs to be replaced | To ensure that the compressor is replaced correctly and that the refrigerant is handled safely | Call a professional for assistance |
| If the issue persists even after trying DIY solutions | To ensure that the issue is resolved | Call a professional for assistance |
| If you're unsure of how to troubleshoot the issue | To ensure that the issue is diagnosed and repaired correctly | Call a professional for assistance |
| If the wiring is damaged | To ensure that the wiring is repaired or replaced correctly | Call a professional for assistance |
| If the control board is malfunctioning | To ensure that the control board is replaced correctly | Call a professional for assistance |
| If the refrigerant level is low | To ensure that the refrigerant is recharged correctly | Call a professional for assistance |
| If the start relay is faulty | To ensure that the start relay is replaced correctly | Call a professional for assistance |
| If the condenser fan is not running | To ensure that the condenser fan is replaced correctly | Call a professional for assistance |
| If the door seals are damaged or loose | To ensure that the door seals are replaced correctly | Call a professional for assistance |
| If there is frost buildup in the freezer | To ensure that the issue is resolved | Call a professional for assistance |
| If the air flow to the refrigeration compartment is blocked | To ensure that the blockage is removed correctly | Call a professional for assistance |
| If you're unsure of how to perform any of the DIY solutions | To ensure that the solution is performed correctly | Call a professional for assistance |
FAQs
What should I do if my Kenmore Elite refrigerator is not cooling but the freezer works?
There could be a number of reasons why your Kenmore Elite refrigerator isn't cooling. First, check the temperature settings to make sure they're set correctly. If the temperature settings are correct, check the condenser coils and make sure they're clean. If the coils are dirty, clean them with a vacuum or a brush. If the coils are clean, check the evaporator fan and make sure it's running. If the fan isn't running, replace it. If the fan is running, check the thermostat and make sure it's functioning properly. If the thermostat is defective, replace it. If none of these solutions resolve the issue, consider calling a professional for further assistance.
What is the defrost drain and why is it important?
The defrost drain is responsible for removing excess moisture from the refrigeration compartment. If the drain is clogged, it can cause the refrigerant to freeze, causing the refrigerator to not cool properly. It's important to keep the defrost drain clear to ensure that the refrigerant can circulate properly.
What should I do if my refrigerant is leaking?
If your refrigerant is leaking, it's important to find and repair the leak as soon as possible. If you're not comfortable with refrigeration repair, it's best to call a professional for assistance. A professional will be able to safely locate and repair the leak and recharge the refrigerant.
What is the start relay and why is it important?
The start relay is responsible for starting the compressor. If the start relay is faulty, the compressor won't start and the refrigerant won't circulate, causing the refrigerator to not cool properly. It's important to ensure that the start relay is functioning properly to ensure that the refrigerant circulates properly.
What should I do if my Kenmore Elite refrigerator is still not cooling after trying DIY solutions?
If your Kenmore Elite refrigerator is still not cooling after trying DIY solutions, consider calling a professional for further assistance. A professional will be able to diagnose and repair the issue.
Conclusion
In conclusion, if your Kenmore Elite refrigerator is not cooling but the freezer is still working, there are several common causes and solutions to consider. From cleaning the condenser coils to replacing the compressor, there are options for DIY enthusiasts as well as professional repair services. When in doubt, it’s always best to call a professional to ensure the repair is done safely and correctly.
Licensed Appliance Repair Expert at Device Answered
Charles Woods is an Licensed Appliance Repair Expert who has been providing top-notch services for many years. With a keen eye for detail and a passion for fixing appliances, Charles has become a household name in the appliance repair industry.
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